TAXI Passengers -
*Calls are routed thru a Dispatcher (A Real Live person) who can answer ALL your questions such as: The ETA of your cab, Cost of total cab fare, Size, color and type of vehicle, etc.
*Drivers go thru a full background check which includes Criminal and Driving record check, a medical exam, some cities require driver finger printing. Drivers have to get approval from a city/county appointed employee after they have met ALL requirements before being issued a permit to drive a taxi.
*Drivers are Trained and Licensed.
*Payment is made at the end of your trip, not before you even get into the vehicle. Your personal information such as Name, address and credit card are not kept on any file.
*Rates are controlled and regulated by the local city/county, therefore cab companies and drivers are not allowed to charge you more or less than the rates prescribed by the city/county. All cost is based on a meter so if you pay $15.00 at 10:30 am you will also pay $15.00 at 10:00 pm for the exact ride.
* Taxi cabs have to carry commercial insurance that meet state and local regulations before receiving a state issued taxi cab plate.
*Some taxi cab companies have installed cameras and trackers to protect their drivers and their customers.
*Got a complaint, call the phone number on the side of the cab and speak to a live person who will make sure the issue is addressed and the proper actions are taken to solve the problem.
*Vehicles are inspected by state, county and city personal before allowed to operate.
*Calls....what calls you use an app on your phone to request a ride. No Live Person to speak to or ask any questions to.
*Drivers - They say they have to go thru a full background check which includes their Criminal and Driving Records, but we have seen time and time again people falling thru the cracks on this one. (See below)
*Drivers receive an email and are ready to go.
*Payment is made before your ride shows up. If you decide to cancel your trip they have already taken your money, then you have to go thru hoops to get your money back. They keep your personal information on file. Your name, address and credit card info can be accessed at anytime without your knowledge.
*Rates vary depending on the day and time, its called "Surge Pricing" you could pay $15.00 at 10:30 am and then $45.00 at 10:00 pm for the exact ride.
*Uber drivers are not required by uber to carry commercial insurance and in Most states once their personal automotive insurance provider finds out they are using their vehicle for uber and they do not have additional insurance for commercial transportation they are no longer insured.
*Some drivers may have installed cameras for their own personal safety, but don't count on it.
*Got a complaint, you could try calling. Complaints are normally handled thru their website or app and it could take a few days, weeks or even months to hear back from someone.
* Vehicles, drivers just send in a few photos of their vehicle into Uber and they are good to go.
Are Uber and Lyft Transportation Companies or a Technology Companies?
Of course, Uber argued that it is a tech company and not a transportation company. They offer an open marketplace, and should not be held responsible for the actions of 3rd parties that use their service, invoking section 230 of the Communications Decency Act.
This is the same law that prevents CraigsList from being held responsible when a seller decides to attack a buyer that agrees to meet them in a dark alley; and prevents eBay from being held responsible when someone sells a buyer fake sports paraphernalia.
The debate continues, and Uber and Lyft currently have their own classification. They are classified as Transportation Network Companies (TNC’s), and the laws governing TNC’s are still being shaped. - thedoylelawoffices.com
Uber vs Taxi companies is a battle that will continue until someone collapses.
Here are some examples of what to expect when using a Taxi or looking for an Uber ride.
3 Difference Between Uber and Taxis
1. Taxis are cheaper during the times you need it most.
Taxis carry fair, consistent pricing, no matter how busy they are. Ride-hailing services make the majority of their money on surge pricing, which is dictated by demand at different times during the day. Even trusted consumer watchdogs, Consumer Reports, say taxis are cheaper.
In their analysis, they say that during windows of high demand, surge pricing can boost fares by 400 percent. And they go onto to say that even in non-surge periods, taxis are cheaper for short distances due to the high price point for entering an Uber versus a taxi.
By using a taxi, you know you won’t get gouged on pricing just because other people need a ride as well.
2. More than half of Uber drivers don’t know what they’re doing.
For those familiar with the ride-sharing experience, many people can relate to that pang of fear felt about five minutes into the ride, when you realize you’re driver has no idea where he or she is going.
In a hushed, poorly veiled panic, your driver is frantically switching between the map app on their smart phone and their dashboard GPS, like tourists in a foreign city.
After realizing you’ve been traveling in the wrong direction, you finally intervening with a: “….Um…you might want to turn here…”
Let’s not fail to mention that many drivers drive for both Uber and Lyft at the same time! There are even guides on how to blend the two services.
According to Uber’s driver data report, put together by the company last year, 51 percent of Uber operators have never previously worked as a driver. This means its basically a coin-flip on whether or not you are paying for a professional service or paying some amateur who’s renting out their car for a quick buck.
On the other hand, according to the Bureau of Labor Statistics, most taxi drivers go through a training period prior to become professional drivers. Many states and cities, including Asheville, require drivers to get a specific license to operate a taxi, which is prominently displayed on the dashboard of their vehicle.
3. Taxi drivers have decades more experience on the road.
According to Uber’s driver data report, 49 percent of Uber drivers are between ages of 18-39, whereas 63 percent of taxi drivers are between the ages of 40-64. This means, by taking a taxi versus an Uber, you have a greater chance of paying for 23 years more experience on average between drivers.
With a cab, you are paying for a quality, professional service to get from Point A to Point B.
More and more riders realize, that as long as the above happens safely and at an affordable rate, the frills of Uber aren’t really necessary.
"As any rightfully grouchy cab driver will tell you, one of the main reasons that Uber has been so successful is that Uber drivers face far less government regulation than taxi drivers. Almost anyone with a car and a driver’s license can quickly become an Uber driver, while taxi drivers are required to obtain permits, get special licenses, and carry more expensive commercial auto insurance." - thedoylelawoffices.com
Night and Day Taxi (828) 693-8099
A American Cab Company (828) 697-4200
CHARLOTTE, NC (WBTV) - The ride sharing service Uber said it terminated a driver after an On Your Side investigation.
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